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Complaint Process

ABOUT PATIENT RIGHTS & RESPONSIBILITIES


It is important to us that you are satisfied with the quality of care and services you receive while you are a patient at Fairbanks Memorial Hospital. Please give us the opportunity to resolve any problem that may arise during your stay.


Patient Rights & Section 1557 of the Affordable Care Act

Tanana Valley Clinic (TVC), Fairbanks Memorial Hospital (FMH) and Denali Center (DC) comply with applicable Federal Civil Rights Laws and does not discriminate on the basis of race, color, national origin, age, physical or mental disability, sex, sexual orientation, gender identity or expression, or socioeconomic status. We adhere to an equal opportunity policy for all persons seeking admission and treatment. It is our policy to promptly resolve any complaints regarding care, services or alleged actions prohibited by section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, the Age Discrimination Act, or Title VI of the Civil Rights Act. The use of our complaint & grievance policy does not preclude the filing of a complaint with the Department of Health & Human Services Office for Civil Rights, 50 United Nation Plaza, San Francisco, California, (415) 556-8586, or with the State Attorney General.

If you believe that TVC, FMH and/or DC, have failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, physical or mental disability, sex, sexual orientation, gender identity or expression, or socioeconomic status, you can file a grievance with:

  • Patient Relations
    1650 Cowles Street, Fairbanks, AK 99701
    (907) 458-5154, Fax: (907) 458-5324

You can also file a Civil Rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue
SW Room 509F, HHH Building, Washington, D.C. 20201
1-800-368-1019, 1-800-537-7697 (TDD)
Complaint forms online at: http://www.hhs.gov/ocr/office/file/index.html

If we are not exceeding your expectations, please share your concerns with an employee or a member of our management team. If you have voiced your concerns at the point of service and they have not been resolved; or if you have concerns after discharge; or if you wish to file a grievance, please contact Patient Relations at (907) 458-5154. 

Fairbanks Memorial Hospital
1650 Cowles Street
Fairbanks, AK 99701
(907) 458-3374

And/Or

State of Alaska/Dept. or Health Social Service
Division of Public Health Certification and Licensing
4501 Business Park Blvd.
Building L, suite 24
Anchorage, AK 99503
1-888-387-9387

And/Or

Visit www.jointcommission.org
Click on the Report a patient Safety Event link
in the Action Center bar on the right side
of the home page.
or fax: (630) 792-5636
or mail to:
Office of Quality Monitoring
The Joint Commission
One Renaissance Blvd.,
Oakbrook Terrace, IL 60181

And/Or for quality of care issues, coverage decisions, or to appeal a premature denial for Medicaid patients:

Qualis Health Alaska
P.O. Box 243609
Anchorage, AK 99524
1-888-578-2547

And/Or for quality of care issues, coverage decisions, or to appeal a premature denial for Medicare patients:

KEPRO
5700 Lombardo Center Dr., suite 100
Seven Hills, OH 44131
1-888-305-6759
TTY: 1-855-843-4776
Toll-free fax: 1-844-878-7921


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