FMH Portal FAQs

FMH Patient Portal Frequently Asked Questions

What is the FMH Patient Portal?

The Fairbanks Memorial Hospital Patient Portal is an online resource you can use to view upcoming appointments, access your health record (including medications lists, test results and immunization records), and much more. This valuable tool allows you to manage your health care at your convenience and access your health information whenever you need it.

How do I access my health information with the FMH Patient Portal?

Go to the self-enrollment tool.

You will be asked to enter your name, date of birth, and your social security number. This information is used to verify your identity, it is not being “collected”, because if you have been a patient at Fairbanks Memorial Hospital, or utilized any of its clinical services, this information is already part of your medical record.

Once you have verified your identity, look for “I Need an Account” on the next screen, and enter your email address to create your patient portal account.

NOTE: If you have never been a patient at Fairbanks Memorial Hospital, or utilized any of its clinical services, you will not have information to view through the patient portal, and you will not be able to access an account.

Who can access their information with the FMH Patient Portal?

Individuals who have been patients at Fairbanks Memorial Hospital, or otherwise utilized any of its clinical services, are 18 and older, and have not been otherwise restricted, may establish an account in the FMH Patient Portal and access their health information.

Who can access their information with the FMH Patient Portal?

Individuals who have been patients at Fairbanks Memorial Hospital, or otherwise utilized any of its clinical services, are 18 and older, and have not been otherwise restricted, may establish an account in the FMH Patient Portal and access their health information.

How is my Protected Health Information handled and safeguarded in the FMH Patient Portal?

The FMH Patient Portal is run using the HealtheLife technology from Cerner. HealtheLife is, in general, a pass-through system.  Clinical data is housed in an underlying electronic medical record (EMR) system (Cerner Millennium).  When a user requests EMR data, the Cerner Millennium system is queried for the data at the time of the request. For clients that host Cerner Millennium on-site (such as FMH), communication between the portal and Cerner

Millennium occurs over a secure virtual private network (VPN). Some data is stored temporarily in memory within the portal system itself for performance reasons, and some data is stored permanently in the portal when it can't be stored in the underlying EMR for the purpose of enabling capabilities that cannot otherwise be achieved. Examples:

  1. Storage of data about user accounts, such as name, date of birth (DOB), email, and authorized patients.
  2. Storage of information pertaining to what sort of information end-users have accessed, and information about which patients accessed their information on the portal, to enable tracking and reporting for compliance reasons.
  3. The portal does not grant or allow access to any Protected Health Information (PHI) or personally identifiable information (PII, as defined by the Health Insurance Portability and Accountability Act: HIPAA), to anyone other than the intended user and authorized Cerner associates.

If I no longer want to have a patient portal account, how do I deactivate my account?

If you have already setup an account on the FMH patient portal and would like it deactivated/closed, please email fmhpatientportal@foundationhealth.org with your request for account deactivation/closure. Please include your full name and a current phone number where you can be reached, so that we can contact you and complete the deactivation process.

How do I request to have outdated or incorrect information in the portal changed?

To request that medical information be changed, contact the FMH Medical Records Department via email at fmhrecords@foundationhealth.org and indicate your full name, current phone number and the requested changes.

To request that personal general/demographic information such as your address, email or phone number be changed, click the dropdown menu in the upper bar under your name, choose “Patient Information” and update the outdated information, then select “Send update request”. Any changes you make will be reviewed by the FMH Registration Department and they will contact you to confirm the changes before they are made in the hospital’s records.

How do I view my appointments?

Select “View Upcoming Appointments” in the top navigation section of the Patient Portal page.

How do I cancel/reschedule an appointment?

If you need to cancel/reschedule an appointment, we would like to make sure the cancellation is communicated to all the applicable parties, so we ask that you call FMH Central Scheduling, Monday through Friday 8am - 5 pm, at 907.458.5588 and choose Option #3.

What do I do if I am having problems self-enrolling for an account or claiming an account invitation for the FMH patient portal?

If you do not yet have your account setup and you could use some help self-enrolling for an account or claiming an account invitation for the FMH patient portal, please send us an email at fmhpatientportal@foundationhealth.org with your request for help setting up an account. Please include your full name and a current phone number where you can be reached, so that we can contact you and assist you with the account activation process.

What do I do if I am having problems accessing or using the FMH patient portal after I have an account setup?

If you already have your account setup and you could use some help accessing or using it, please call 877-621-8014 and be ready to give your Cerner patient portal support representative your full name, your date of birth, and your current email address to help them find your account and assist you.

For assistance with FMH Patient Portal
email or call 
877-621-8014


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