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Foundation Health Partners is continuing our ongoing commitment to providing the best, most cost efficient care to the residents of our community. Our goal is to provide you, our valued patient, with information that will help you have a positive patient experience. As part of your experience we want you to understand the costs associated with your health care needs. We realize this can be confusing and want to assist you with understanding these complexities. 

Throughout the billing process, you will receive statements regarding any balances on your account(s) at Tanana Valley Clinic (TVC), Fairbanks Memorial Hospital (FMH), Porter Heart & Vascular Center (PHVC or Heart Center) or Denali Center (DC). If you have insurance coverage, you will receive a statement regarding any balance after your insurance claim has been processed. 

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About FHP Billing

Each time you receive care at a Foundation Health Partners facility, a new account will be opened for you. Each account generally ties to a specific date of service.

In most cases, your first bill should arrive about ten days after initial care. It will include a detailed description of the services provided for that account.

The statement identifies the amount due from your insurance company, and the amount due from you for each account. The statement also will include payments or new charges that occurred during the month.

Foundation Health Partners will submit bills to your insurance company when complete information is supplied. Please remember that your policy is a contract between you and your insurance company, and you have the final responsibility for payment of your medical bill. If your insurance company does not pay within forty-five days of billing, please contact them to resolve the delay. Secondary insurance is billed after the primary (or first) insurance pays.


Fairbanks Memorial Hospital
You will receive a bill from FMH for services performed at the hospital. The statement will come from Fairbanks Memorial Hospital. As we contract with outside providers, depending on the services you require as part of your health care you may receive bills from multiple facilities (see Other Services). 


Tanana Valley Clinic
You will receive a bill from your TVC provider whether services are performed at TVC or FMH. The statement will come from Tanana Valley Clinic.

Your provider may order procedures or outpatient testing that were performed at TVC which are provided by FMH. The statement will come from Fairbanks Memorial Hospital.

The Lab and Radiology Services located at TVC are owned and operated by FMH. For your convenience, Lab and Radiology Services will remain physically located within TVC and our 1st Care buildings. As we contract with outside providers, depending on the services you require as part of your health care you may receive bills from multiple facilities (see Other Services).


Patients With Insurance Coverage:
You will receive a statement regarding any balance after your insurance has processed your claim. The balance is due within 60 days. Throughout the billing process, you will receive statements on the status of your account.
If you have medical coverage through private insurance, your employer, or government agency, please contact the Patient Financial Services Business Office at (907) 458-5510

Patients Without Insurance Coverage:
If you do not have insurance, your account is due to be paid in full within 90 days after you receive your first statement.

All major credit cards and debit cards are accepted.
 

Other Billing Services

Some tests, services or treatments require service from a physician who is not an employee of Foundation Health Partners. Such a physician will bill you separately for services rendered. In some cases, you may not actually receive direct care from the physician that provides a service. Examples of these physicians include pathologists, radiologists, cardiologist, anesthesiologist, and other specialists who submit separate bills. If you have any questions regarding billing statements from any of these providers, please contact the respective billing department.


Golden Heart Emergency Physicians (1- 877)346-2455

  • You will receive a bill for emergency and/or medically necessary services.

Radiology Consultants, Inc.  1-800-318-5578 (Toll Free) 

  • You will receive a bill from a Radiologist for interpreting any imaging services. Billing services name is PC Inc.

Pathology Consultants, Inc. (907) 456-7767

  • Tissue samples taken during a procedure and/or at the request of your provider will be examined by a Pathologist and you will receive a bill from Global Billing Solutions.

If you have any questions regarding your billing statement, please contact:

FMH Business Office
(907) 458-5510
Monday - Friday:
8 a.m. – 4:30 p.m.

TVC Business Office
(907) 459-3580

PHVC Office
(907) 458-6450
Monday - Friday:
8 a.m. - 5 p.m.

Denali Center
(907) 458-5100
Monday-Friday:
8 a.m. - 5 p.m.


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