Privacy Policy

We are committed to protecting your privacy and the security of the information you entrust with us. This privacy policy (Policy) discloses our information gathering and dissemination practices. Your use of the FMH Patient Portal is governed by the terms of this policy, and by using or accessing the FMH Patient Portal you agree to be bound by it.

How the Health Information in the FMH Patient Portal is Obtained
The FMH Patient Portal provides a view into your Electronic Medical Record (EMR) which is maintained by Fairbanks Memorial Hospital. The information available for you to view through the FMH Patient Portal, while consisting of significant health information from your medical record, is not a complete view of all the data in your EMR.

The FMH Patient Portal maintains limited information about you, such as your name, date of birth, and medical record number. Your personal health information is not separately maintained or managed through the FMH Patient Portal.

The FMH Patient Portal makes information available, which is drawn directly from the hospital’s Cerner electronic health record.

Information you Contribute to FMH Patient Portal
When you enter information in the FMH Patient Portal, that information is stored in your EMR where it is accessible to members of your care team and staff. Information that becomes a part of your EMR remains in your EMR even if you stop using the FMH Patient Portal.

Sharing your Personal Health Information
If you share information available through the FMH Patient Portal with another individual, you acknowledge and accept responsibility for your decision to provide them access to potentially sensitive information.

How Information is Collected and Used
The FMH Patient Portal collects certain information from you in three ways: from web server logs, with cookies and web analytics tools, and directly from you.

IP Addresses (Server Log Information) An IP address is a number automatically assigned to your computer whenever you access the Internet. All computer identification on the Internet is conducted

with IP addresses, which allow computers and servers to recognize and communicate with each other. The FMH Patient Portal collects IP addresses in order to conduct system administration, report Aggregate Information (as defined below) to affiliates or partners, and to conduct web site analysis. The FMH Patient Portal will also use IP addresses to identify any users who refuse to comply with the Terms of Use agreement, and to identify users who threaten the FMH Patient Portal service, web site, users, clients or others.

Cookies and Web Analytics Tools The FMH Patient Portal places a text file called a 'cookie' in the browser files of your computer. Cookies are pieces of information that a website transfers to an individual's hard disk for record-keeping purposes. The FMH Patient Portal uses cookies during your online session to secure your information and improve performance of the FMH Patient Portal. These cookies do not contain any personal information. You may disable cookies in your browser but doing so will restrict your access to only public pages and you will no longer be able to access the FMH Patient Portal. In addition to cookies, some web analytics tools used by the FMH Patient Portal place a single-pixel GIF file on a computer as a tracking indicator.

Registration (User-Supplied Information) The FMH Patient Portal registration system may require you to give us your contact information (such as your name and e-mail address) and demographic information (such as a ZIP code, organization and/or role). Your contact information is used to contact you when necessary. We may use the FMH Patient Portal to communicate with you about our services.

Services (User-Supplied Information) We may use your account and e-mail address to communicate with you about our services. If you sign up for a new service, we may collect personal information such as contact information (e.g. name, address, telephone number and alternate e-mail address), demographic information (e.g. zip code, organization and/or role), billing information (e.g. credit or debit card numbers), or sensitive information (e.g. healthcare information).

How Information is Shared and Disclosed
We do not rent, sell or share personal information about you with other people or nonaffiliated companies, except when we have your permission, or under the following circumstances:

(a) Disclosures to Third Parties Assisting In Our Operations. We may provide your personal information to affiliates, subsidiaries and trusted partners who work on behalf of or with us under confidentiality agreements. These companies may use your personal information to assist us in our operations.

(b) Aggregate Information. We may provide information about you that does not allow you to be identified or contacted ("Aggregate Information") to third parties, such as usage information and trends. When Aggregate Information is provided, it is pooled with many individual records and stripped of any data that could be used to identify you before it is used.

(c) Disclosures Under Special Circumstances. We may provide information about you to respond to subpoenas, court orders or legal process, or to establish or exercise our legal rights or defend against legal claims. We believe it is necessary to share information in order to investigate, prevent or take legal action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of the Terms of Use, or as otherwise required by law.

Your Ability to Edit and Delete your Information or your Connection
If you no longer wish to receive communications via the FMH Patient Portal and want to have your FMH Patient Portal account deactivated, please contact us at with your request for account deactivation/closure. Please include your full name and a current phone number where you can be reached, so that we can contact you and complete the deactivation process.

Children's/Minor's Privacy Protection
The FMH Patient Portal can only access the electronic health records of patients age 18 and older. We will not knowingly collect and maintain personally identifiable information directly from children under 13 years of age, and patient portal accounts are not available to individuals under the age of 18. To access the medical records of a child/minor, contact FMH Medical Records at 458-5450 or

Notification of Changes to this Privacy Policy
This Policy may be revised as new features and services are added, as laws change, and as industry privacy and security practices evolve. However, we will take reasonable steps to notify you of material changes we make to this Policy. We display an effective date on the policy above so that it will be easier for you to know when there has been a change. You are responsible for regularly reviewing this Policy. Your continued use of the FMH Patient Portal constitutes your acceptance of the revised policy. Small changes or changes that do not significantly affect individual privacy interests may be made at any time and without prior notice.

Effective Date: 13 Oct 2017
Revised Date: 13 Oct 2017

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