It is important to us that you are satisfied with the quality of care and services you receive while you are a patient at Fairbanks Memorial Hospital. Please give us the opportunity to resolve any problem that may arise during your stay.

There are multiple ways you can provide feedback:

Speak with your nurse. If your nurse is not able to help, ask for a charge nurse or the manager.

To recognize an employee or a physician who made a difference during your visit or stay, please fill out the HEART of Excellence form that can be found at every department.

You can also call Patient Experience Department at 907-458-5154 or email Patient Experience to share your positive experiences.

Ways to File a Complaint or Grievance

If we are not meeting your expectations, please share your concerns with an employee or a member of our management team. If you have voiced your concerns at the point of service and they have not been resolved; or if you have concerns after discharge; or if you wish to file a grievance, please contact:

Fairbanks Memorial Hospital
Patient Experience
1650 Cowles Street
Fairbanks, AK 99701
(907) 458-5154

If you believe that Foundation Health Partners has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Amy Lucke, FHP Compliance Officer
1001 Noble Street, Suite 460, Fairbanks AK 99701 907-458-5691
Compliance@foundationhealth.org

And/Or

State of Alaska/Dept. or Health Social Service
Division of Public Health Certification and Licensing
4501 Business Park Blvd.
Building L, suite 24
Anchorage, AK 99503
1-888-387-9387

And/Or

Visit www.jointcommission.org
Click on the Report a patient Safety Event link
in the Action Center bar on the right side
of the home page.
or fax: (630) 792-5636
or mail to:
Office of Quality Monitoring
The Joint Commission
One Renaissance Blvd.,
Oakbrook Terrace, IL 60181

And/Or for quality of care issues, coverage decisions, or to appeal a premature denial for Medicaid patients:

Qualis Health Alaska
P.O. Box 243609
Anchorage, AK 99524
1-888-578-2547

And/Or for quality of care issues, coverage decisions, or to appeal a premature denial for Medicare patients:

KEPRO
5700 Lombardo Center Dr., suite 100
Seven Hills, OH 44131
1-888-305-6759
TTY: 1-855-843-4776
Toll-free fax: 1-844-878-7921

Civil Rights Complaint

You can file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, 

available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: 

U.S. Department of Health and Human Services 
200 Independence Avenue, SW 
Room 509F, HHH Building 
Washington, D.C. 20201 

1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at
http://www.hhs.gov/ocr/office/file/index.html.