To provide you with improved access to your health information across the entire Foundation Health Partners (FHP) system, our clinics are moving to a new Electronic Health Record (EHR) and billing platform that works more cohesively with Fairbanks Memorial Hospital and Denali Center.

Our goal is to make it easier for patients to access and manage their health care with confidence, while improving coordination of care for providers and care teams across the entire FHP health system. 

The current launch date of the new EHR is June 1, 2026. We will send reminders and updates as we get closer to that date. 

We are updating our system with the patient at the center of all decisions so that:

• Your doctors and care teams can see your full medical history in one place
• Information moves more easily between the hospital and clinics
• Your care is more coordinated and efficient
• We can better serve you in the future

This means one patient, one record across the entire FHP health system.

A patient portal is a private and secure way to check your health information, contact your care team, and manage appointments using a computer, tablet, or smart phone.

Effective June 30, 2026, the TVC and PHVC patient portals will be discontinued as we transition to the new FHP system‑wide patient portal.

If you currently have an FMH Patient Portal account, you will NOT need to create a new account. If you currently only use the TVC or Porter Heart patient portals, we encourage you to sign up for the FMH Patient Portal as soon as possible to be auto-enrolled in the new portal.

New portal features following June 1 will include:

• Message your care team
• Review visit summaries
• Video visits with your provider (at participating clinics)
• View test results

Yes, all patients are strongly encouraged to enroll in the FMH Patient Portal prior to June 1, 2026. You can begin the enrollment process at: https://www.foundationhealth.org/patients_and_visitors/patient_portal/fmh

Using the patient portal is optional. If you choose not to use the portal, you will still receive care and have access to your health information.

If you decline the patient portal:

• You can still schedule appointments by phone or in person.
• Your care team can still contact you by phone, mail, or other available methods.
• You may request copies of your medical records through the clinic or hospital’s standard records process.
• You will continue to receive medical treatment and services without interruption.

However, you may not have online access to features such as:

• Video visits with your provider
• Viewing test results electronically
• Secure messaging with your care team
• Online appointment scheduling
• Electronic billing or statements
• Access to visit summaries and health records online

You can choose to enroll in the patient portal at a later time if you change your mind. 

You can access their patient portal through a proxy account which is granted by FHP. To submit a request for the proxy account, please email FHPportal@foundationhealth.org. You will be required to provide a photo ID and power of attorney or guardianship documentation for the approval process.

For your proxy access, you must have an existing FHP Patient Portal account. To view the proxy account once access is granted, log into your portal and use the pulldown option as shown below to toggle between your portal view and the proxy view.

For assistance with FHP Patient Portal
email our Portal Team.

For technical assistance with your account,
including password resets call:
877-621-8014

Yes. FHP is also moving to a single billing system.   You will no longer receive separate bills from TVC, Porter Heart & Vascular Center, or FMH, as all billing will occur from a single system.

Some tests, services or treatments require service from a physician who is not an employee of Foundation Health Partners. Such a physician will bill you separately for services rendered. In some cases, you may not actually receive direct care from the physician that provides a service. Examples of these physicians include pathologists, radiologists, cardiologist, anesthesiologist, and other specialists who submit separate bills.

• Emergency Department visits
• Anesthesia services
• Pathology services
• Radiology screen reading

Please visit our bill pay page at: https://www.foundationhealth.org/patients_and_visitors/bill_pay to learn more about other billing services.

Your insurance coverage and financial responsibility are not changing because of this system update. Changes you may notice:

• Updated billing statements
• Slight differences in how statements look
• Online bill pay through the new portal

Yes, we remain committed to protecting your privacy and handling your health information responsibly and securely, meeting all guidelines of the Health Insurance Portability and Accountability Act (HIPAA).  Our teams are carefully monitoring systems and processes to ensure patient information remains secure throughout the transition. 

Our new systems include enhanced security features designed to help protect your personal and medical information at every step. The new patient portal uses secure login technology and encrypted connections to help keep your health information private and accessible only to authorized users.  

Yes, your historical records will remain available to your care team. Your medical history from our previous system, NextGen Healthcare EHR, will be securely archived, and your providers will continue to have access to your health information.

The FHP patient portal does not pull forward your historical medical record. If you want to request your medical records please visit:
http://www.foundationhealth.org/records

If you need to request your medical records, please go to: https://www.foundationhealth.org/patients_and_visitors/fhp_records. There you can request records from TVC, FHP Hospital Based Clinics, Porter Heart & Vascular Center, Fairbanks Memorial Hospital, and Imaging. 

There is nothing special you need to do. We recommend:

• If you have not yet done so, enroll in the FMH Patient Portal
• Arriving a few minutes early to appointments during the transition
• Bringing your photo ID and insurance card
• Watching for communication about the transition and the updated patient portal

Appointments will continue as scheduled following June 1, 2026. However, if you have recurring appointments, please check with the registration team of your clinic to make sure your future appointments are reflected accurately in the new system.

Please note that following June 1:

• Visits may take slightly longer during the first few weeks as staff adjust to the new system
• You may be asked to verify your information
• You may notice updated forms or paperwork

We appreciate your patience during this transition.

No. Your providers and care team are not changing because of this system update.

If you receive care at one of our FHP Hospital Based Clinics (1st Care, Addiction Medicine, Behavioral Health, Endocrinology & Diabetes, General Surgery, Internal Medicine & Senior Care, OMM, Pain Treatment, Pediatrics, Urology) :

• Your health records will now connect directly with hospital records
• Test results and procedures will be more seamlessly shared among providers across the FHP health system
• More accurate and transparent billing processes
• You will receive one bill for all FHP services 
• Your providers will have a more complete view of your health history

If you receive care at TVC Family Medicine or Allergy & Asthma clinics:

• Your health records will now connect directly with hospital records
• Test results and procedures will be more seamlessly shared among providers across the FHP health system
• More accurate and transparent billing processes
• You will receive one bill for all FHP services 
• Your providers will have a more complete view of your health history

If you receive care at our Heart Center:

• Your cardiology records will now connect directly with hospital records
• Test results and procedures will be more seamlessly shared among providers across the FHP health system
• Your providers will have a more complete view of your heart health history