Notice of Nondiscrimination
Foundation Health Partners complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex (consistent with the scope of sex discrimination described at 45 CFR § 92.101 (a)(2)). FHP does not exclude people or treat them less favorably because of race, color, national origin, age, disability, or sexual orientation/gender.

Foundation Health Partners:

• Provides people with disabilities reasonable modifications and free appropriate auxiliary aids and services to             communicate effectively with us, such as:
• Qualified sign language interpreters
• Written information in other formats (large print, audio, accessible electronic formats, other formats).
• Provides free language assistance services to people whose primary language is not English, which may include:
• Qualified interpreters
• Information written in other languages

If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, let your care team know, contact Patient Experience at 907-458-5154, or Compliance at 907 -458-5691. 

Patient Grievance 

If you believe that Foundation Health Partners has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Amy Lucke (Compliance Officer) 

1001 Noble Street, Suite 460, Fairbanks AK 99701 907-458-5691

Compliance@foundationhealth.org

If you need help filing a grievance, Patient Experience or Amy Lucke is available to help you.

Patient Rights & Section 1557 of the Affordable Care Act
Tanana Valley Clinic (TVC), Fairbanks Memorial Hospital (FMH) and Denali Center (DC) comply with applicable Federal Civil Rights Laws and does not discriminate on the basis of race, color, national origin, age, physical or mental disability, sex, sexual orientation, gender identity or expression, or socioeconomic status. We adhere to an equal opportunity policy for all persons seeking admission and treatment. It is our policy to promptly resolve any complaints regarding care, services or alleged actions prohibited by section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, the Age Discrimination Act, or Title VI of the Civil Rights Act. The use of our complaint & grievance policy does not preclude the filing of a complaint with the Department of Health & Human Services Office for Civil Rights, 50 United Nation Plaza, San Francisco, California, (415) 556-8586, or with the State Attorney General.

If you believe that TVC, FMH and/or DC, have failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, physical or mental disability, sex, sexual orientation, gender identity or expression, or socioeconomic status, you can file a grievance with:

Patient Relations
1650 Cowles Street, Fairbanks, AK 99701
(907) 458-5154, Fax: (907) 458-5324

You can also file a Civil Rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue
SW Room 509F, HHH Building, Washington, D.C. 20201
1-800-368-1019, 1-800-537-7697 (TDD)
Complaint forms online at: http://www.hhs.gov/ocr/office/file/index.html

If we are not exceeding your expectations, please share your concerns with an employee or a member of our management team. If you have voiced your concerns at the point of service and they have not been resolved; or if you have concerns after discharge; or if you wish to file a grievance, please contact Patient Relations at (907) 458-5154. 

Fairbanks Memorial Hospital
1650 Cowles Street
Fairbanks, AK 99701
(907) 458-3374