Any concern for the safety and quality of care related to a provider during care at FMH should be referred to Medical Staff Services. Please note that this is not a fast-response system, so if this is an emergency situation that requires immediate attention, please follow the hospital chain of command policy.

Any hospital staff or provider with a concern or complaint regarding a provider shall attempt to resolve the issue with the provider directly if at all possible. If the concern is not resolved, the reporting staff or provider has the following options: Follow the Chain of Command policy and report the incident to a Hospital or Medical Staff Leader; Submit a report directly to the Medical Staff Office [FOCUS form or secure email/fax]; or Submit an event report through the Hospital’s event reporting tool [Verge]. Patient complaints/concerns should be directed to the Hospital’s Patient Experience specialist. (Professional Review Activities policy C-3.)

Information should include facts of the situation or event and the concern. Reports may be submitted anonymously, but we may not be able to appropriately follow-up if necessary information is missing in the report.