FAQs

Vaccine Questions

Where can I get the COVID shot (or booster)?

There are several ways to find a location near you. Some sites require an appointment, some welcome walk-ins. Choose one that fits your schedule.

Text your zip code to GetVax at 438829

Call the Alaska Vaccine hotline: (907) 646-3322

Visit:
covidvax.alaska.gov
MyHealth.alaska.gov
vaccines.gov

email: covid19vaccine@alaska.gov

Can I get a replacement COVID card?

As long as you are a TVC patient, and if your COVID vaccine was administered in the state of Alaska, we have the ability of getting the information from VacTrAK. You can request a copy of your immunizations from the Medical Records department. While this is not the "card" the record will show your COVID vaccinations.

Testing Questions

Can I schedule an appointment to get a COVID test?

At TVC 1st Care, testing is performed on a walk-in basis.

Can my doctor order a COVID test for me?

This requires an in-person visit at Tanana Valley Clinic, or a Telemedicine visit. 

For in-person visits, you will be tested during your visit.

For a telemedicine visit, if the provider feels you need to be tested, they can advise you to come in. The test will not be ordered until you come in.

What kind of test does TVC 1st Care do?

PCR/Molecular (polymerase chain reaction)

A molecular test that analyzes your upper respiratory specimen (nose, throat), looking for genetic material (RNA) of the virus that causes COVID-19. It is 99.99% accurate after 2 weeks of exposure.

Does TVC 1st Care do rapid tests?

No, we do not offer a rapid test.

Where can I go to get a rapid test?

Please reference the Testing Site handout. 

Is the COVID test free?

Yes, however there is a charge for the office visit or telemedicine visit with the 1st Care provider.

How much does it cost?

Please contact the billing department for an accurate estimate.

Do you bill insurance?

Yes.

I got tested. What's next?

If you are being tested because of symptoms or a close contact:

  • Stay at home until your test results are back except to get medical care. Avoid all public places and transportation.
  • Keep at least 6 feet from people and animals, including those in your household.
  • Avoid sharing personal household items. Wash your hands and high touch surfaces regularly.
  • Inform your work or your child’s school that you are awaiting results.

If you are being tested for screening purposes (for example before travel), there is no need to quarantine but please continue to wear a mask, wash your hands and stay 6 feet apart from others. 

How long does it take for the results to come back?

Results are typically available within 72 hours.

What do I need to do when results are returned (positive or negative)?

If you are positive for COVID-19, your health care provider will contact you. Stay home unless you need emergency medical care.

If you are negative for COVID-19, you may still test positive later. If symptoms persist or get worse, talk to your health care provider about whether you should get another test. If you have a fever or other symptoms, stay home and stay away from others except to get medical care. Always wear a face mask and practice social distancing.

How can I obtain my results if tested at TVC 1st Care?

At the time of your visit, staff inquires if you need a copy of your results. If so, they will be printed out and placed at reception for pickup when available. 

E-mailed results require a signed ROI and are processed through the TVC Medical Records department. 

Test results through 1st Care are not available though the NextMD patient portal. 

How can I obtain my results if tested at TVC or the Hospital?

We are contacting patients with positive test results only. 

To help us keep our call volumes down, please check your Patient Portal or contact Medical Records for test results before calling.

Will my doctor order antibody testing?

This requires an in-person or telemedicine visit with a provider at Tanana Valley Clinic. 


Treatment Questions

Will my doctor order monoclonal antibody treatment for me?

If you are within 10 days of symptom onset, you might qualify to receive a monoclonal antibody infusion treatment. There are defined criteria for eligibility. Call your health care provider or schedule a telemedicine appointment with Tanana Valley Clinic's 1st Care center to see if this treatment is right for you and to get the doctor's order. 

What do I need to do to see if I qualify for the monoclonal antibody treatment?

Contact your provider, or contact TVC 1st Care to schedule a telemedicine appointment (M-F) or in-person office visit. A visit and a doctor's order are required for the treatment.

How much is the Monoclonal Antibody infusion treatment?

MAB infusion costs $710 at FMH.  The medication is free, but there is a charge for nurse, as well as facility costs. This can be billed to insurance.

General Questions

How long is the wait at TVC 1st Care?

Due to the increase in prevalence and severity of COVID-19 in the community, 1st Care is experiencing a sharp rise in the number of patients seeking care. This increase, combined with community-wide staffing shortages, is creating significant wait times (up to 4 hours) for visits with a provider.

What is the difference between "Quarantine" and "Isolation"?

Quarantine: Restricts the movement of people who were exposed to COVID-19 but are asymptomatic.

Isolation: Completely separating a COVID positive (or person who is symptomatic pending test results) from people who are not sick.

I'm vaccinated but a household member tested positive for COVID. What do I need to do?

If you can separate yourself from the household member during their 10-day isolation period, you do not need to quarantine unless symptoms develop. We recommend getting tested 3-5 days after your last contact with the household member, and to mask in indoor public spaces for 14 days. 

If you are unable to separate yourself from the household member, or if you have ongoing contact with them (like a child or family member that cannot care for themselves), you do not need to quarantine unless you develop symptoms. Try to minimize contact and consider masking around them, if reasonable. We also recommend masking in indoor public spaces for 14 days. Get tested 3-5 days after their positive test, and again 3-5 days after they completed their 10-day isolation.

Whether you're separated from them or not, if you develop any symptoms of COVID-19, get tested and isolate, pending results. 

I'm not vaccinated and a household member tested positive for COVID. What do I need to do?

If you can separate yourself from the household member during their 10-day isolation period, we recommend a 10-day quarantine for yourself. Alternatively, if you can get tested 5-7 days (no sooner than) after your exposure to the family member, you can quarantine for only 7-days).

If you have ongoing contact with the family member (like a child or family member that cannot care for themselves), a 10-day quarantine is recommended starting at the completion of their 10-day isolation period. We also recommend getting tested 5-7 days after the completion of the family member's 10-day isolation period.

You can't over test. Whether you're separated from them or not, if you develop any symptoms of COVID-19, get tested and isolate, pending results.

My child was exposed at school. When should I have my child tested?

Your child should test 5-7 days after exposure if they are unvaccinated or if they develop any symptoms. Day “0” is the date of exposure. So if they are exposed on Monday they should test Sat or Sun or Mon. If negative and asymptomatic they would be able to return to school on the Tuesday after the test if they remain asymptomatic.

Will my doctor write a mask exemption letter for me?

This can be requested. We encourage you to make an appointment with your primary care provider.

Tanana Valley Clinic offers Telemedicine visits to treat and diagnose via online and video appointments with your doctor Monday-Friday
8am-5pm

See a health care provider today at TVC's 1st Care Center, a convenient walk-in clinic, open 7 days a week.
MedRecs Icon.JPGTelemedicine appointments available
8am-8pm
Call 907-458-2682
or email for inquires or appointments

If you are experiencing COVID-19 symptoms, please get tested.

It's the best thing you can do you keep yourself and others safe.


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