FAQs

Vaccine Questions

Where can I get the COVID shot (or booster)?

There are several ways to find a location near you. Some sites require an appointment, some welcome walk-ins. Choose one that fits your schedule.

Text your zip code to GetVax at 438829

Call the Alaska Vaccine hotline: (907) 646-3322

Visit:
covidvax.alaska.gov
MyHealth.alaska.gov
vaccines.gov

email: covid19vaccine@alaska.gov

When do I need to get a booster?

If Pfizer was the initial vaccination received, you should get a booster shot 6 months after administration of your second dose.

If Moderna was the initial vaccination received, you should get a booster shot 6 months after completion of primary series.

If J&J was the initial vaccination received, you should get a booster shot 2 months after completion of single dose.

What booster do I need to get?

CDC allows for “mix and match” for boosters – all three authorized vaccines can be given as boosters regardless of initial vaccine brand. 

Who is eligible for a booster?

For Pfizer 
Anyone 16+ should get a booster shot 6 months after administration of the second dose. Ages 12-15 are eligible 5 months after the second dose. 

For Moderna:
Anyone 18+ should get a booster shot 6 months after completion of primary series. 

For J&J:
Anyone 18+ should get a booster shot 2 months after completion of single dose.

Can I get a replacement COVID card?

As long as you are a TVC patient, and if your COVID vaccine was administered in the state of Alaska, we have the ability of getting the information from VacTrAK. You can request a copy of your immunizations from the Medical Records department. While this is not the "card" the record will show your COVID vaccinations.

Testing Questions

Is there asymptomatic COVID-19 testing available?

To better serve our patients and assist our colleagues, the laboratory at the FMH Imaging and Breast Center (FIBC) and Tanana Valley Clinic (TVC) has expanded its asymptomatic collection, to include Telehealth visit collections for both asymptomatic and symptomatic populations. 

Collection Time by Site: (Walk-in ONLY, no appointments necessary) 

  • Monday through Friday 
    • Fairbanks Imaging & Breast Center Lab
    • 11:00 am – 3:00 pm
  • Saturday & Sunday
    • Tanana Valley Clinic Lab (Main Building, 1st Floor)
    • 11:00 am – 3:00 pm

Can I schedule an appointment to get a COVID test?

At TVC 1st Care, testing is performed on a walk-in basis.

Can my doctor order a COVID test for me?

This requires an in-person visit at Tanana Valley Clinic, or a Telemedicine visit. 

For in-person visits, you will be tested during your visit.

For a telemedicine visit, if the provider feels you need to be tested, they can advise you to come in. The test will not be ordered until you come in.

What kind of test does TVC 1st Care do?

PCR/Molecular (polymerase chain reaction)

A molecular test that analyzes your upper respiratory specimen (nose, throat), looking for genetic material (RNA) of the virus that causes COVID-19. It is 99.99% accurate after 2 weeks of exposure.

Does you do rapid tests?

Effective Dec. 13, 2021, TVC 1st Care laboratory will offer on-site COVID-19 rapid testing. All non-urgent or routine testing should be performed at FMH laboratory to ensure timely results of the rapid testing.

Once the specimen is in the 1st Care lab, it will be approximately 30-90 minutes depending on the volume of testing. 

Where can I go to get a rapid test?

Please reference the Testing Site handout. 

Is the COVID test free?

Yes, however there is a charge for the office visit or telemedicine visit with the 1st Care provider.

How much does it cost?

Please contact the billing department for an accurate estimate.

Do you bill insurance?

Yes.

I got tested. What's next?

If you are being tested because of symptoms or a close contact:

  • Stay at home until your test results are back except to get medical care. Avoid all public places and transportation.
  • Keep at least 6 feet from people and animals, including those in your household.
  • Avoid sharing personal household items. Wash your hands and high touch surfaces regularly.
  • Inform your work or your child’s school that you are awaiting results.

If you are being tested for screening purposes (for example before travel), there is no need to quarantine but please continue to wear a mask, wash your hands and stay 6 feet apart from others. 

How long does it take for the results to come back?

Results are typically available within 72 hours.

What do I need to do when results are returned (positive or negative)?

If you are positive for COVID-19, your health care provider will contact you. Stay home unless you need emergency medical care.

If you are negative for COVID-19, you may still test positive later. If symptoms persist or get worse, talk to your health care provider about whether you should get another test. If you have a fever or other symptoms, stay home and stay away from others except to get medical care. Always wear a face mask and practice social distancing.

How can I obtain my results if tested at TVC 1st Care?

At 1st Care, we have a COVID results request form that we provide at check in. Patients can indicate whether they would like their results printed or e-mailed. If a patient would like an e-mail copy of the form and provided us with a valid e-mail address, our clinical staff will send an encrypted e-mail with the results. If this form is not filled out and signed at the time of the visit, a patient will then need to go through the TVC Medical Records department.

Test results through 1st Care are not available though the NextMD patient portal. 

How can I obtain my results if tested at TVC or the Hospital?

We are contacting patients with positive test results only. 

To help us keep our call volumes down, please check your Patient Portal or contact Medical Records for test results before calling. Please note, TVC 1st Care test results are NOT available through the Patient Portal.

Will my doctor order antibody testing?

This requires an in-person or telemedicine visit with a provider at Tanana Valley Clinic. 


Treatment Questions

Will my doctor order monoclonal antibody treatment for me?

If you are within 10 days of symptom onset, you might qualify to receive a monoclonal antibody infusion treatment. There are defined criteria for eligibility. Call your health care provider or schedule a telemedicine appointment with Tanana Valley Clinic's 1st Care center to see if this treatment is right for you and to get the doctor's order. 

Supplies are very limited and you must be in the Hiqh Risk category to qualify.

What do I need to do to see if I qualify for the monoclonal antibody treatment?

Contact your provider, or contact TVC 1st Care to schedule a telemedicine appointment (M-F) or in-person office visit. A visit and a doctor's order are required for the treatment.

Supplies are very limited at this time, and you must be High Risk to qualify.

How much is the Monoclonal Antibody infusion treatment?

MAB infusion costs $710 at FMH.  The medication is free, but there is a charge for nurse, as well as facility costs. This can be billed to insurance.

General Questions

I tested positive for COVID-19. Now what?

Isolate if you test positive for COVID-19

Everyone, regardless of vaccination status, should:

  • stay home for 5 days
  • if you  have no symptoms or your symptoms are resolving after 5 days, you can leave your house.
  • continue to wear a mask around others for 5 additional days
  • if you have a fever, continue to stay home until your fever resolves.


updated 01/07/22, CDC Guidelines for the Public

I was exposed to someone with COVID-19. Now what?

Quarantine if you have been boosted 

OR completed the primary series of Pfizer or Moderna vaccine within the last 6 months 

OR completed the primary series of J&J vaccin within the last 2 months:

  • wear a mask around others for 10 days
  • test on day 5, if possible
  • if you develop symptoms, get a test and stay home.


If you completed the primary series of Pfizer or Moderna vaccine within the last 6 months and are NOT boosted

OR completed the primary series of J&J vaccine within the last 2 months and are NOT boosted

OR are unvaccinated:

  • stay home for 5 days. Then continue to wear a mask around others for 5 additional days.
  • if you cannot quarantine, you must wear a mask for 10 days.
  • test on day 5, if possible
  • if you develop symptoms, get a test and stay home.

updated 01/07/22, CDC Guidelines for the Public

How long is the wait at TVC 1st Care?

Due to the increase in prevalence and severity of COVID-19 in the community, 1st Care is experiencing a sharp rise in the number of patients seeking care. This increase, combined with community-wide staffing shortages, is creating significant wait times (up to 4 hours) for visits with a provider.

What is the difference between "Quarantine" and "Isolation"?

Quarantine: Restricts the movement of people who were exposed to COVID-19 but are asymptomatic.

Isolation: Completely separating a COVID positive (or person who is symptomatic pending test results) from people who are not sick.

I'm vaccinated but a household member tested positive for COVID. What do I need to do?

If you can separate yourself from the household member during their 10-day isolation period, you do not need to quarantine unless symptoms develop. We recommend getting tested 5 days after exposure or if you exhibit any symptoms, and to mask in indoor public spaces for 10 days. 

If you are unable to separate yourself from the household member, or if you have ongoing contact with them (like a child or family member that cannot care for themselves), you do not need to quarantine unless you develop symptoms. Try to minimize contact and consider masking around them, if reasonable. We also recommend masking in indoor public spaces for 10 days. Get tested 3-5 days after their positive test, and again 5 days after they completed their 10-day isolation.

Whether you're separated from them or not, if you develop any symptoms of COVID-19, get tested and isolate, pending results. 

I'm not vaccinated and a household member tested positive for COVID. What do I need to do?

If you can separate yourself from the household member during their 10-day isolation period, we recommend a 10-day quarantine for yourself. Alternatively, if you can get tested 5-7 days (no sooner than) after your exposure to the family member, you can quarantine for only 7-days).

If you have ongoing contact with the family member (like a child or family member that cannot care for themselves), a 10-day quarantine is recommended starting at the completion of their 10-day isolation period. We also recommend getting tested 5-7 days after the completion of the family member's 10-day isolation period.

You can't over test. Whether you're separated from them or not, if you develop any symptoms of COVID-19, get tested and isolate, pending results.

My child was exposed at school. When should I have my child tested?

If your child is fully vaccinated and/or boosted, they should wear a mask around others for 10 days, and test on day 5 if possible. If they develop symptoms, please have them stay home and get tested.

If your child is unvaccinated or not fully vaccinated, they should stay home for 5 days, and then continue to wear a mask around others for 5 additional days. If they cannot quarantine, they should wear a mask for 10 days. They should test on day 5, if possible. If they develop symptoms, stay home and get tested. 

Will my doctor write a mask exemption letter for me?

1st Care does not write exemptions for masking OR vaccinations.

Tanana Valley Clinic offers Telemedicine visits to treat and diagnose via online and video appointments with your doctor Monday-Friday
8am-5pm

See a health care provider today at TVC's 1st Care Center, a convenient walk-in clinic, open 7 days a week.
MedRecs Icon.JPGTelemedicine appointments available
8am-8pm
Call 907-458-2682
or email for inquires or appointments

If you are experiencing COVID-19 symptoms, please get tested.

It's the best thing you can do you keep yourself and others safe.


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